Responsible Gambling

Our approach to responsible gaming

Wizardo promotes a safe and transparent gaming environment, where entertainment always remains at the center. Our goal is to offer an engaging experience, while also maintaining a high level of attention to the risks associated with uncontrolled use of gaming.

For this reason, responsible gaming is closely linked to our customer service: continuous support, control tools, and clear procedures help every user maintain a balanced approach.

How to keep control

Gaming should always be a conscious choice. To avoid risky behaviors, we recommend following some simple rules:

Consider gaming as a form of entertainment, not as a source of income;
Set spending limits and adhere to them;
Only gamble with funds you can afford to lose;
Monitor the time spent on gaming;
Avoid playing under stress or to recover losses;
Take regular breaks during sessions.

If you feel the need to stop, you can request a break or activate self-exclusion by contacting support. Your account will be restricted or closed within a short time, generally within 24 hours.

To request self-exclusion, write to: [email protected]. During this period, it will not be possible to access the account or create new ones.

Signs not to underestimate

It’s important to recognize any risk signals. Consider the following questions:

Does gaming interfere with work, study, or personal life?
Have you lost interest in other activities or relationships?
Have you ever hidden the time or money spent on gaming?
Do you tend to chase losses?
Do you feel stressed, frustrated, or in difficulty when playing?

If you recognize yourself in these situations, you might need external support. Talking to professionals is an important step to regain balance.

Support organizations

GamCare – Support and advice: www.gamcare.org.uk
Gamblers Anonymous – Support groups: www.gamblersanonymous.org.uk

Protection of minors

Access to Wizardo is strictly allowed for those over the age of 18. We perform age checks on users, and any violation leads to account closure and cancellation of winnings.