Responsible Gambling

At Wizardo we promote a safe and transparent gaming environment, where entertainment always remains at the centre. Our goal is to offer you an engaging experience, while keeping close attention on the risks associated with uncontrolled gambling.

For this reason, we link responsible gambling to our customer service: continuous support, clear procedures, and practical guidance can help you maintain a balanced approach.

How to stay in control

Gambling should always be a conscious choice. To reduce risky behaviour, we invite you to follow a few simple rules:

Treat gambling as a form of entertainment, not as a source of income;
Set spending limits and stick to them;
Only play with funds you can afford to lose;
Monitor the time you dedicate to gambling;
Avoid gambling when stressed or to chase losses;
Take regular breaks during sessions.

If you feel the need to stop, you can contact our support to request a break or self-exclusion. Depending on the request and applicable procedures, your account can be restricted or closed.

To request self-exclusion, write to: [email protected]. During the self-exclusion period it will not be possible to access the account or create new ones.

Warning signs not to overlook

It is important to recognise any warning signs. We invite you to reflect on the following questions:

Does gambling interfere with work, study, or personal life?
Have you lost interest in other activities or relationships?
Have you ever hidden the time or money spent on gambling?
Do you tend to chase losses?
Do you feel stressed, frustrated, or distressed when gambling?

If you recognise yourself in these situations, you may need external support. Speaking with professionals can be an important step towards regaining balance.

Support organisations

GamCare – Support and counselling: www.gamcare.org.uk
Gamblers Anonymous – Support groups: www.gamblersanonymous.org.uk

Protection of minors

Access to Wizardo is permitted exclusively to those over 18 years of age. We carry out age checks on users and any violation may result in the closure of the account and the cancellation of winnings, in accordance with the applicable Terms and Conditions.