Privacy Policy

Wizardo is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use our services, why we collect it and how the collected information may be used.

This Privacy Policy forms an agreement between you and Wizardo (“We”, “Us” or “Our”, as appropriate) and is an integral part of our Terms and Conditions.

The Wizardo website (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Virtual Connect Sociedad de Responsabilidad Limitada, a company registered in accordance with laws incorporated in Costa Rica, Jaco.

We may update this Privacy Policy from time to time. Any changes will be published on our platforms in the form of revised terms. We recommend reviewing this Privacy Policy regularly so that you remain aware of the current conditions.

Personal information we collect

Personal Information means information that may be used to identify an individual. This includes, but is not limited to, your first and last name, date of birth, home address or another physical address, email address, telephone number and other relevant identifying information.

You may be asked to provide Personal Information when you visit the website, register an account or use the services. The information we collect may include:

• contact details, including your telephone number;
• shipping information;
• billing information;
• transaction history;
• website usage preferences;
• feedback concerning the services.

This information is held on servers located in Costa Rica, Jaco and may also be stored in other locations from time to time.

When you interact with the services, our servers maintain an activity log associated with your use. This log may contain administrative and traffic information such as your source IP address, access time, access date, pages visited, language used, browser type and software crash reports.

This information is necessary for the provision and quality of our services. We do not collect Personal Information about you without your knowledge.

How we collect and process your data

Certain data may be collected automatically as described above. We may also receive Personal Information when you provide it while using the services or through other communications and interactions with Wizardo.

Personal Information may also be received from online vendors and service providers, as well as from customer lists lawfully acquired from third-party vendors.

We may use third-party service providers to deliver technical support, process online transactions and help maintain your account. We may therefore have access to information that you provide to these vendors, service providers or third-party e-commerce services.

Any Personal Information obtained through these channels will be handled in accordance with this Privacy Policy. Information will only be disclosed outside the Company as permitted under this Policy.

We also take steps to ensure that our arrangements with third-party service providers and online vendors protect your privacy.

How we use your personal information

We use the Personal Information collected from you to operate and provide the services. This may include using your information to:

• deliver the services available through the website;
• provide customer support;
• carry out necessary security checks;
• perform identity verification checks;
• process online transactions;
• assist with participation in third-party promotions;
• meet relevant business requirements;
• perform other activities related to operating the services.

For these purposes, your Personal Information may be shared with carefully selected partners, including other parties that have data-sharing arrangements with those partners.

We may also use your Personal Information to provide promotional offers and information concerning our products and services, as well as offers and information relating to products or services provided by selected partners. This may be done to broaden the range of products available and improve customer service.

From time to time, we may ask you to provide information through surveys or contests. Participation is voluntary, and you may decide whether to disclose the requested information.

Information requested through surveys or contests may include contact details such as your name, correspondence address and telephone number, as well as demographic information including your postal or zip code and age.

By accepting a contest prize or winnings from us, you consent to the use of your name for advertising and promotional purposes without additional compensation, except where prohibited by law.

Unless you have chosen not to receive promotional communications, we may also use Personal Information, including your email address and telephone number, to provide information about our products, services and promotions. This may include other gaming products such as online poker, casino games, betting and backgammon, together with products and services offered by third parties carefully selected by us.

When we may disclose your information

We may disclose your Personal Information where required by law or where we believe in good faith that disclosure is necessary to comply with a legal process served on us, our websites or the services, or where a substantially similar legal obligation applies.

Personal Information may also be disclosed where necessary to protect and defend our rights or property, or to protect the personal safety of users of the services or members of the public.

If, in our sole determination, you are found to have cheated or attempted to defraud us, the Company or another user of the services, we reserve the right to disclose relevant information together with your identity.

This may apply to activities including, but not limited to:

• game manipulation;
• payment fraud;
• suspected fraudulent payments;
• use of stolen credit cards;
• chargebacks or other payment reversals;
• other fraudulent activity;
• prohibited transactions, including money laundering.

In these circumstances, information may be shared with other online gaming sites, banks, credit card companies, appropriate agencies and relevant authorities.

For research related to the prevention of addiction, data may be anonymised and provided to the relevant institutions.

Your access and marketing choices

You may opt out of promotional communications through the account settings available on our sites or services, by using an opt-out option in an email received from us, by contacting us via email, or by writing to Customer Service.

You may also contact us if you want to:

• confirm the accuracy of the Personal Information we hold about you;
• update your Personal Information;
• make a complaint regarding our use of your Personal Information.

Where requested, we may update information that you previously provided if you demonstrate the need for the change. We may also mark information so that it is not used for future marketing purposes.

Nothing in this Privacy Policy prevents us from retaining Personal Information where retention is required by law.

How we use cookies

Cookies stored on your device

When you access our services, certain information may be stored on your device. This includes cookies, which are small text files saved on your device when you visit online pages and which may record your preferences.

We also use Local Shared Objects, commonly known as “flash cookies”. Flash cookies work in a similar way to browser cookies and can help us remember information about your visits across our sites.

Neither standard cookies nor flash cookies are used to access other information stored on your computer. We use these technologies to track the use of our services, monitor website traffic, improve the services and make your use of the website easier or more relevant.

Flash cookies and third-party cookies may also be used to help display advertisements that are more relevant to you.

Essential cookies

Strictly necessary cookies are required for users to navigate a website and use important functions, including accessing secure areas and carrying out financial transactions.

Without these cookies, certain parts of our websites would not operate efficiently.

Cookies used during registration

Cookies may retain information collected during registration. This allows us to recognise you as a customer and provide the services associated with your account.

We may also use this information to better understand your online interests and improve your visits to our platforms.

Types of cookies used on the website

We use cookies to collect information from visitors to our website. Our servers use three different types of cookies:

Session-based cookies. These cookies are allocated to your computer only for the duration of your visit to the website. They help you navigate the website more efficiently and, if you are a registered customer, allow us to provide information that may be more relevant to you. A session-based cookie automatically expires when you close your browser.

Persistent cookies. These cookies remain on your computer for a period determined individually for each cookie. Flash cookies are also persistent.

Analytical cookies. These cookies allow us to recognise and count visitors and understand how the services are used. The information can be used to improve how our sites operate, including making it easier for users to find the information they need.

You may accept or decline cookies. Most web browsers accept cookies automatically, although browser settings can generally be changed if you prefer to decline them.

The Help menu available in most browsers provides information on how to prevent new cookies from being accepted, receive a notification when a new cookie is received or disable cookies completely.

Managing Flash cookies

You can change the settings of your Flash Player to prevent the use of flash cookies. The Flash Player Settings Manager allows you to manage these preferences.

To prevent flash cookies from being stored by third-party content, you can open the “Global Storage Settings” panel of the Settings Manager, deselect “Allow third-party flash content to store information on your computer” and close the Settings Manager.

You may alternatively adjust settings for individual websites through the “Website Storage Settings” panel available in the Settings Manager.

If you use an older version of Flash Player or an older web browser, the Settings Manager may not be available. We recommend updating your Flash Player and browser to the latest available versions.

If you decline cookies, some interactive features available on our sites may not function fully.

Payment providers and transaction data

To play real-money games through our services, you will need to send money to us and receive money from us.

Third-party electronic payment systems may be used to process these financial transactions. By accepting this Privacy Policy, you expressly consent to the use of the Personal Information required to process your transactions.

Where necessary, this may include transferring information outside your country.

We take steps to ensure that our arrangements with payment systems protect your privacy.

Security checks and account verification

We reserve the right to carry out a security review at any time. Such reviews may be used to validate registration information provided by you and verify your use of the services and your financial transactions for possible breaches of our Terms and Conditions or applicable law.

By using the services and agreeing to our Terms and Conditions, you authorise us to use your Personal Information and, where necessary, disclose it to third parties in order to validate information supplied while you use the services.

This may include transferring information outside your country where required.

Security reviews may include, but are not limited to, ordering a credit report and checking information provided by you against third-party databases.

To facilitate a security review, you agree to provide any information or documentation that we may request for this purpose.

How we protect your personal information

We understand the importance of security and the measures required to protect information provided by users.

Personal Information received directly from users is stored in an encrypted and password-protected database located within our secure network and protected by active state-of-the-art firewall software.

Our Services support SSL Version 3 with 128-bit encryption.

We also take measures to ensure that our subsidiaries, agents, affiliates and suppliers employ adequate security measures.

Age restrictions and protection of minors

Our services are not intended for or directed at anyone under eighteen (18) years of age, or under the lawful age applicable in their respective jurisdiction.

Anyone who provides information through any part of the services represents that they are eighteen (18) years old, or have reached the lawful age required in their respective jurisdiction.

We maintain a policy intended to identify attempts by minors to access the services. This may require us to initiate a security review.

If we become aware that a minor has attempted to submit, or has submitted, Personal Information through our services, we will not accept that information and will take steps to remove it from our records.

International data transfers

Personal Information collected through the services may be stored or processed in any country where we, our affiliates, suppliers or agents maintain facilities.

By using the services, you expressly consent to information being transferred outside your country, including to countries that may not be considered to have adequate privacy laws.

We nevertheless take steps to ensure that agents, affiliates and suppliers comply with our privacy standards regardless of their location.

How third parties handle your information

Our services may contain links to or from independently operated third-party websites. We cannot ensure the protection of information that you choose to provide directly to these third-party websites.

The same applies to information collected by third parties administering our affiliate program, if applicable, or another third-party program.

Because these websites and services are owned and operated independently from us, information collected by them is governed by their own privacy policies, where applicable.

Privacy and service limitations

The services operate “AS-IS” and “AS-AVAILABLE” without liability of any kind. We are not responsible for events outside our direct control.

Because of the complex and continuously changing nature of our technology and business operations, we cannot guarantee or claim error-free performance in relation to the privacy of your Personal Information.

We will not be liable for indirect, incidental, consequential or punitive damages relating to the use or release of such Personal Information.

Acceptance and updates to this Privacy Policy

By using our services, you agree to this Privacy Policy.

This Privacy Policy represents our entire and exclusive privacy policy and supersedes any previous version. It should be read together with our Terms and Conditions and any other applicable terms published on our platforms.

Wizardo may update this Privacy Policy periodically by publishing revised terms on our platforms. If you continue using the services after changes have been published, your continued use constitutes acceptance of those changes.

We therefore recommend reviewing this Privacy Policy regularly.

In addition, under Article 77 of the GDPR, you have the right to lodge a complaint concerning the processing of your data with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place where an alleged infringement occurred.

Links to external websites

Our website may include links to websites that are outside our control and are not covered by this Privacy Policy.

If you follow a link to another website, its operator may collect information from you. Any such information will be handled according to that operator’s own privacy policy, which may differ from ours.

We are not responsible for these external websites. The operators of the linked websites are solely responsible for their functionality and for any errors that may occur on those sites.